Delivery

Once payment is confirmed, we offer next-day delivery for your Norwich Terrier puppy, so you can receive your new furry companion by the following evening. During the delivery registration, we will provide you with the tracking number and all necessary shipping details to ensure a smooth and secure arrival of your puppy.

Shipping

Shipping your Norwich Terrier puppy to your home has never been easier. Your puppy will travel in a climate-controlled pet area in an airline-approved carrier, ensuring comfort and safety. Prior to shipping, you will be provided with a flight number, arrival time, and a reference number for tracking your puppy’s journey. You can choose to have your puppy delivered directly to your home or you can pick up your puppy at the airport using the reference number or airbill number. Rest assured, the shipping process is completely safe and stress-free for your new puppy. Depending on your location, your puppy will typically arrive within 24 hours of shipment. With over 11 years of experience in shipping dogs, we prioritize non-stop flights to ensure a smooth and direct delivery. New owners consistently report that their puppies arrive happy and unstressed.

We prefer shipping via airlines as it is the fastest and safest method to transport our puppies, especially for long distances or interstate travel. Your Norwich Terrier puppy will travel in a custom-sized, airline-approved crate based on their weight and the duration of the flight. The puppy will be placed in a climate-controlled and pressurized compartment, separate from passenger luggage.

Each shipping crate is clearly marked with “LIVE ANIMALS,” “UP,” and all relevant details, including the destination airport, confirmation number, and customer contact information. To help puppies feel comfortable, we play with them in their crates before the journey. We ensure they have ample food and water during the trip to keep them hydrated and nourished, particularly in case of any delays. We aim to find the shortest travel routes and schedule non-stop flights whenever possible to minimize travel time.

We also closely monitor weather conditions at both the departure and arrival locations, only shipping when the weather is safe for the puppies. Typically, shipments occur from Monday to Saturday. Your puppy’s safe and healthy arrival is our priority, and we will not ship in hazardous weather conditions. While it may take a day or two for your puppy to adjust to their new home, most puppies settle in quickly and comfortably.

Nanny Shipping

For an even smoother experience, we offer direct delivery through reliable airline nannies, who will personally accompany your Norwich Terrier puppy to you. This ensures the safest and least stressful experience for your new puppy, as the nanny provides continuous attention and care during the flight.

Due Diligence

All puppies are shipped with ice water, bedding, and food, ensuring they are comfortable during their journey. We partner with airlines like American, United, and Continental Airlines, known for their excellent care of animals and specialized compartments for pets.

Health Certificate

A health certificate is mandatory for all puppies traveling by air. This ensures your puppy is healthy and fit for travel, and that no illnesses are transmitted during the flight. All airlines require this certificate before allowing pets on board.

Please be available to receive your Norwich Terrier puppy at the specified time, whether at home or at the airport. Puppies are typically available for pickup one hour after flight arrival, and a valid ID, such as a driver’s license, will be required for pickup. We kindly request that you confirm your puppy’s safe arrival by calling or emailing us once your puppy has reached its destination. Additionally, it is recommended that you take your puppy for a routine health check with a veterinarian within 48 hours of arrival. We will follow up 24 hours after delivery to ensure everything is perfect, answer any questions you may have, and check your satisfaction with the delivery process.